Picture this: It is just another day at ArcStone. We grab our morning coffee, chat about this and that, and check our email. Then it is time to get to work. Time to delve into the world of never-been-done-before.

That’s our world.

We Love A Good Challenge

Our latest project coincided with the kick-off of Minnesota hockey season. Atomic School came to us with a unique challenge: They needed an e-commerce website that would allow the parents of Minnetonka, MN hockey players to easily order clothing and accessories. But there was a catch.

There were over 730 youth hockey players in Minnetonka. Each player’s team needed to have its own “store,” meaning its own personalized URL, as well as a simple checkout that ensured their orders were sent to the right places. Timing was tight. Hockey season was only weeks out.

But Minnetonka loves its hockey and we will always love working on web apps, so it was the perfect storm.

Unique Problem? No Problem.

Using Magento, a popular open-source e-commerce platform, we did some intensive customization to to allow the Atomic School staff to setup multiple “stores” with the click of a button.

We were able to improve upon the base Magento functionality, in this case to speed up the setup process. A member of the Atomic School staff uploads the entire inventory to Magento exactly once. They then enter the URLs and shipping details for each team.

Now it takes a customer less than three minutes from start to finish to order a Bauer Team Jacket. That’s the magic touch.

What’s Your Idea?

We love new and fresh ideas and Magento is just one of the many tools that we have at our disposal. And yes, we still offer one of the best guppy consulting services in the Western Hemisphere. What’s your idea? It would be great to hear from you.

In the past, it was pretty clear who you went to for developing and implementing a cross-media marketing campaign — the ad agency. You went to an interactive firm when you only needed web work, or you had to integrate complex web applications that traditional agencies could not effectively manage.

Today, the web-based projects are a critical component for major marketing initiatives. The lines between ad agency, interactive agency, and web development firms overlap. So when it comes to online marketing efforts, who do you go to? Do you go directly to the ad agency? Or do you find a company specializes in custom web development, design, and consulting? Do you separate out the web portion of your project and hand-pick a specialized web company? Or do you let your agency find their own vendor?

Good questions. Here’s a few indicators you may want to consider working directly with a company that specializes in web development:

1. You need more than a public marketing site. If your project involves anything more than a public-facing website, there’s a good chance the traditional agency is going to be lost.
2. You want to streamline your business processes through web applications. Ad agencies won’t help you build web-based software to manage your members, for example. ArcStone, on the other hand, can build you a member management system with online dues payment, member communications, and more, all integrated into a public facing website. (That’s just one example – the possibilities are pretty much endless.)
3. You want to implement search engine marketing. Agencies don’t typically build SEO into their campaigns. SEO campaigns are their own special beast — they can be very time-consuming, the rules are constantly changing, and they require specialized skills that ad agencies typically don’t cover.
4. You need a full-service solution. Using five different agencies for your design, programming, SEO, email, and hosting can be a logistical nightmare. If you find an agency that accomplish all of your online objectives, you’re going to save yourself a heck of a lot of time, money, and headaches.
5. You need heavy interactivity and broad support. Agencies are great at designing the generalities of the user experience but struggle with the details. A development company is going to follow interface best practices and bring years of experience to the table. A typical web development shop has done hundreds of different user interfaces and has a good idea of what works and what doesn’t. Another example of a sticky interface issue is multi-browser compatibility. The intricacies of modern browsers makes it very difficult to make a consistent user experience across all the major browsers. Web developers have special expertise in scripting and style sheet languages that agencies don’t.

ArcStone is a great fit for clients who need custom web solutions or a full-service technology solution provider. We do web consulting, development, design, hosting, email, search engine marketing, file management, email marketing, and more. We’re interactive, we’re programming-heavy, and we excel at building custom web solutions to help streamline business processes.

Ad agencies recognize that most mid-sized to large organizations have some form of online most often need to sub-contract out web development work. It’s a good system, as long as the web portions of the project are pure marketing. Introduce anything else and the traditional agency is out of its element.

The web is a complicated enough beast these days; don’t trust your marketing guru with your web technology. It behooves businesses and organizations to recognize the strengths and weaknesses in both types of firms.

I had the pleasure of hearing a talk by Jillian Perez recently. The subject was “thinking wrong”, a thought process that forces the mind out of cookie-cutter style problem solving and unlocks your creative potential.

Surprising, Innovative, And Down Right Brilliant Solutions
Although Jillian discussed thinking wrong mostly in the terms of graphic design, the techniques can be applied to many situations. Most projects tackled at work or home will require a problem solving thought process. When this process is gone about the “wrong” way, it can yield surprising, innovative, and down right brilliant solutions.

Keep reading for more insight on thinking wrong and my personal take on thinking wrong techniques.

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