I’ve been noticing a trend for larger projects that have been coming to us lately. A surprising number of long term clients as well as new customers want to formally partner and work together to build web applications. I’ve had several conversations turn to creating a joint venture LLC or a cooperative agreement early on. We regularly get 3-4 of these a year but in the last 6 months, I’ve had at least 8 joint venture opportunities of one kind or another pass my desk.

What does this kind of arrangement do?

For our clients a joint venture can:

1. Reduce financial risk by lowering up front development costs – ArcStone bears a proportionate amount of the expense.
2. Give the project a jump start – sometimes we can we inject proprietary software into the partnership.
3. Eliminate the need for our clients to hire any initial, dedicated technical employees.

Joint ventures benefit ArcStone by:

1. Providing an additional revenue stream and an avenue for discovering new consulting opportunities.
2. Enables us to harvest some of the potential upside as the application becomes more successful.
3. Allows us to exercise our entrepreneurial muscles (which is a ton of fun) – having started three other online spin-offs, AssociationsOnline, HOAWeb, and Wonderfile – we love the start-up!

Is this a sign of the times – are other web developers seeing this trend?

Recently I was working on a client’s search marketing campaign. Within a few clicks it became apparent just how important monitoring and managing your reputation online can be.

Contributor sites like Yelp, CitySearch & Google Maps / Local make it very easy for anyone on the web to write and publish a review about your business. You might be thinking, “That’s great! We really strive to provide great service, an awesome product (fill in the blank).”

But what about the dangerous cocktail of that one customer who received bad service, slipped through the cracks and likes to talk? You may provide great service 99.9% of the time but one negative review or comment can spread like a nasty virus. You’ve worked for months – even years to build your brand – don’t let one disgruntled person wipe it all away.

Fortunately my client’s online reputation was all very positive but one of their main competitors had numerous scathing, negative reviews and comments that I would guess they know nothing about.

Monitor what people are saying about you

First of all, in order to take action against negative comments about your business you need to know that they exist. If you don’t know they’re out there how can you possibly respond quickly and effectively?

Is the buzz about your business good or bad?

Tools to help you manage your reputation online

One free tool that I like is WhosTalkin. This site lets you search social media conversations. Their search and sorting algorithm uses data from over 60 social media websites like Twitter and WordPress.

WhosTalkin for Reputation Management

Another essential tool for managing your online reputation is Google Alerts.

Google Alerts is an extremely useful tool when you want to know what both consumers and the press are saying about a brand, company, issue or event, or, if you want to know how the public feels about something.

Setting up Alerts is easy. Simply go to Google News and click on the ‘Alerts’ button in the left hand column, choose the word or phrase you wish to monitor, what kind of alerts you want and how often. You can edit and add new ones whenever you like but remember to use quotations to designate an “exact search” if you are monitoring a phrase rather than a single word or you’ll get a lot of irrelevant results.

Google Alerts for Managing Your Reputation Online

Google Alerts can be useful to track the evolution of a news story such as the H1-N1 virus or follow an industry trend. I use it to track SEO trends and product news. It can also be very useful to track the competition and as a reputation management tool. For example, if a disgruntled employee bashes your business on a blog site you will be notified and you can take action.

What should you do if you find a bad review?

Find out who wrote the comment. Who are they? Who do they work for? Is it a competitor? Try to determine what their comment will mean for your business? Is the comment posted on a well-respected, heavily trafficked site? What is their audience reach?

Determine whether the comment is factually incorrect. If it is, request removal or retraction of the comment. Offer to keep the person who wrote the comment up to date on your business via email. If you receive no response leave a comment in your defense at the site. Keep in mind that this should be your last resort. You really want the comment removed.

What if the comment is negative but true?

Try to share your side of the story. Were there extenuating circumstances that kept your business from performing well that day? Note – Don’t make excuses. Show how you are resolving the issue. Did you make an additional hire to help assist customers? Did you change a policy or procedure? Indicate that you are willing to take additional questions or comments via email. Doing so will make the public conversation private.

What can positive review do for you?

Other than giving you a nice stroke and ego boost, a positive comment can have a positive effect in your local search rankings. Local search rankings are influenced by the number of reviews and citations the business has. Citations are “mentions” of your website (may not have a link).

How can you get more positive reviews?

Writing a review for your business may not be on the top of your customer’s list. Let’s face it – It’s a pain. Make it as easy as possible for them to give you good feedback. At ArcStone we use RRR (Ratings, Reviews & Recommendations) pages to help facilitate gathering reviews. The RRR page provides links to the local search sites and explains the process.

Good luck managing your online reputation! Remember if it’s too daunting or you’re just too busy doing what you do – reputation management is a service we specialize in at ArcStone Technologies. Please contact me at lisa@arcstone.com if you’d like details on our SEO & Search Marketing Services.

When companies want to beef up their brand identity they go to a design firm or ad agency for an image overhaul. When design firms want to breathe life into their images they go to ArcStone.

Target came to Sussner Design Co for help redefining their new commercial interiors division. Sussner created, among other things, a compelling new web site design that would serve as the basis for an interactive Flash experience.

Few Web Development Shops Possess Both the production skills & Design Sensibilities
Faced with a tight budget and even tighter time-line, Sussner invited ArcStone to provide Flash production work that would live up to the high standards Susssner’s clients expect. And Sussner Design Co. is well aware, not all Flash work is created equal. Few web development shops posses both the production skills and design sensibilities to work side by side with design firms developing Flash sites.

Beyond Looks
Truly effective Flash sites that wow visitors and create lasting brand impressions do more than just look good. Load times, image quality, typography, and navigation elements all factor into the overall user experience.

This is where ArcStone’s Flash production expertise comes into play. Each image used is optimized for Flash delivery and pre-loaded behind the scenes to insure smooth transitions.

We also leverage Flash’s excellent XML support and AS3 coding language to make much of the site dynamically loaded, making maintenance easy for the client and extremely cost effective.

ArcStone Has Developed A Keen Sense Of How To Blend Flash With HTML, PHP, ColdFusion
To Flash Or Not To Flash
Another key part of Flash production work is deciding which elements should be Flash based and which are better of presented another way.

After years of building Flash sites ArcStone has developed a keen sense of how to blend Flash with HTML, PHP, ColdFusion, and other tools, delivering a seamless user experience and the highest bang for our customers buck.

In Target’s case ArcStone found creative ways to integrate existing content, saving time, money, and preserving some of Target’s initial investment. The product search engine, for example, feels like a native part of the site even though it comes from a third party system.

Beauty & Brains
Although most sites could be built without the use of Flash there are many reasons designers and developers choose to leverage Flash’s unique capabilities. Flash is often the best choice for:

• Showcasing High-Quality Imagery
• Creating a Unique User Experience
• Melding Multiple Types of Media (Text, Images, Video, Audio)
• Telling a Compelling and Memorable Narrative

The marriage of great design and smart Flash coding make the new Target Commercial Interiors site an effective branding tool and a useful source of information for visitors.

Check out the new Target Commercial Interiors Site, learn more about Sussner Design and read our other Technology Translated Flash Blog Posts.

To learn more about how Flash can make your products look their best, leave a lasting impression on visitors, and differentiate you from your competitors, check out ArcStone’s web site.

I was catching up on one of my favorite bloggers, David Pogue of the New York Times. On his blog, Pogue’s Posts, you’ll see a lot of reviews of gadgets and commentary on tech news. Yesterday, for the first time ever, I watched a video he had up on the site that reviewed free cell phone voice-activated services. The video is funny and useful, and observing his geeky enthusiasm serves to remind you that he’s just a regular guy — like you or me.

It reminded me how often I am surprised to see the real live personality behind a blogger, a radio personality, or anything else where you usually don’t get to see the human on the other end. It’s usually a pleasant surprise.

Web media like blogs, and especially video, give us that human connection we all crave. I think this can be a place where a lot of websites fail miserably. In an attempt to appear professional and creditable, they take the human element out. But sites that do have that human element — say, a how-to video, or a blog with an active comment section — tend to make more of a real and lasting connection with users.

Is your site guilty of being sterile and cold? Here are some signs:

• You have no photos with people in them.
• Your site colors are all cool in tone.
• Your site is static with no interactivity.
• Your content focuses on your business and organization rather than your visitors’ wants and needs.
• You have no audio or video media.

If you suspect your site may be too cold, try any of the following:

• Add a video message, demo, or interview.
• Start weekly or monthly podcasts and make them easy to download from your homepage.
• Find professional and appropriate graphics that prominently feature people.
• Add an interactive element, such as user ratings or testimonials.
• Integrate a blog into part of your marketing strategy and keep the posts personable and down-to-earth.
• Incorporate some warmer colors into your site design.

Making your site “human” is easier than ever to do now. Have at it!

Video can’t do everything, but for specific things, it outshines any other medium on the web (text, pictures, audio, interactivity). Here are my top five:

1. Tutorials. There’s nothing better than an online how-to video. One of my favorite places to go for video tutorials is the DIY site Curbly.
2. Virtual Tours. We have a bunch of these over at Wonderfile that help a new user take a peek at what the product can do even before signing up. Within a minute, a visitor can usually tell how useful and easy to use a product is.
3. Interviews. Video the only way to capture the personalities of the interviewee and interviewer. Transcripts can’t capture pregnant silences or boisterous outbursts. Podcasts can’t capture gestures and facial expressions. Video wins for interviews, hands-down.
4. Product demonstrations. Think Guthy-Renker infomercials you see on early AM television. Apple does a great job of showing off products and what they can do in a short amount of time.
5. Viral Marketing. Nothing spreads faster than viral videos, particularly those that are funny. Check out the Will-It-Blend series and just try to NOT send it on to someone else.

By the turn of the twenty first century, it became essential that businesses have a website. Websites had faded from an optional marketing extra to an essential business tool, a company’s address in the virtual landscape.

Websites had faded from an optional marketing extra to an essential business tool

Now that websites are commonplace, a new, more specialized evolution of the website is becoming a business prerequisite: Blogs.

Once only pursued by prolific writers and angst-ridden teenagers, blogs have become a valuable marketing device, making them many companies front line weapon in the battle for customers.

Keep reading for my guide on how to turn your companies collective knowledge into a blog, and a blog into profits.

(more…)

Today, Brian Clark from Copyblogger posted on a video where NPR’s Ira Glass talks about the building blocks of storytelling in broadcasting. (Video embedded below.) Like any Monday morning, I had plenty of email to slog through, but I had to watch this video. For those of you who are fans of Ira, you know what I mean -– that something in his voice and manner of speaking that compels you to stop everything you’re doing and listen.

In the video, Ira talks about how to take traditional story structure that we learned in school and turn it on its head. That is — forget the topic sentence followed by a set of supporting facts — it isn’t effective for TV and radio. Instead, Ira’s got two key building blocks of storytelling:

1. The Anecdote
2. The Moment of Reflection

Brian’s right, Ira’s approach isn’t just for TV and radio. (more…)

In anticipation of Firefox 3’s release on a day TBD, Mozilla’s marketing team has created Download Day- Firefox 3’s 1,440-minute quest to make the Guinness Book of World Records for being the most downloaded software ever in one day. Download Day has a website, http://www.spreadfirefox.com/, created to spread the word and entice Firefox luverz across the globe to literally pledge their allegiance to Download Day. By clicking the “Pledge Now!” button, you increase your country’s number of pledges on a Google-Maps-esque world map. The cool part of the Download Day site is if you hold your mouse over a country on the map, you can view the aggregate number of pledges from that country.

Close to 175,000 of us Americans have given their pledges, while our friendly neighbors to the North have 30,000 on board (Good work Canada! You’re super!). How many people in Myanmar have pledged, you ask? Go see for yourself.

With already over a million pledges worldwide, Mozilla seems to be on track to grab the record, with potential to earn legendary status like Guinness Record Holders Jackie Bibby (most rattlesnakes held in mouth by their tails, 10, as well as three other rattlesnake-related records) and Niek Vermeulen (largest airplane barf bag collection- over 3,700). If you haven’t already, go make your pledge and become a part of history.

UPDATE: Firefox 3 will be released on Tuesday next week (June 17).

In my ongoing series on on-line advertising faux pas, anomalies, and general weirdness, I have come across quite a few examples of what I call “competeverts”. Competeverts are ads placed in a page where the content of the page expunges about a company in direct competition with the advertiser.

One of, if not the finest, example of this was on Gizmodo today. As you can see from the screen capture above, Blackberry took advantage of some prime advertising real-estate on a iPhone article to advertise its competing device.

With opportunities like this, it’s no wonder ad dollars are transitioning from print to the web.

And in case you don’t know what a favicon is, it’s that small image next to the URL of the page that you’re on.

In Google’s case, the voluptuous small “g” (Google) has replaced the big “G” (Google). Are they rebranding? Is it an attempt to appear less corporate and more humble as it increasingly dominates the search market?