Your house, like mine, probably consists of entries, rooms, hallways, closets, and miscellaneous items to help us run our daily lives. When you open the bathroom door, you expect a toilet, not a wandering herd of donkeys in gorilla costumes.

I’d say a good 99% of us like our homes to be laid out in such a way as to enhance our everyday living – we expect and/or require them to have some modicum of functionality.

Web sites should be the same way. Even a visitor who’s never been to the site before should immediately get a feel for where they are, where they can go, and what information will be waiting for them when they navigate away from their current spot.

My question is: Why do so many architects have dysfunctional websites?

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