Across the world on Thursday, people learned how to “make life easy.” Yes, there is an entire day devoted to ensure that the services and products important to life are easier to access and simpler to use. While this year’s theme was healthcare, we are going to focus specifically on the Internet, or as some of us like to call it, the Global InterWeb.

The University of Minnesota Office of Information Technology and Digital Technology Center celebrated the day by organizing a free event in the Walter Library on campus with the help of the UMN Usability Services Laboratory. Yesterday’s event included guided tours of the state-of-the-art usability lab, a presentation discussing practical usability practices and a professional panel discussing an overview of the Web Content Accessibility Guidelines.

So what does all of this mean and why is it important?

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The Seattle Post Intelligencer posted an interesting experimental article in January that compared keynote texts given by Apple’s Steve Jobs, Microsoft’s Bill Gates, and Dell’s Michael Dell using keyword clouds. I know I’m a bit behind the times, but the keyword results and lengthy discussion were interesting.

If you scan over each keyword cloud, each speech evokes a different “personality”. While each speech was written for a different audience, you can’t help but notice the branding through repetition.

The popular Tag Cloud site is “getting an overhaul”, but here’s another tag-cloud generator I found while surfing. Go ahead, see what your keyword frequencies are in your web page, term paper, or presidential address.
http://www.tocloud.com/

I haven’t thought about reputation much since high school, and that was primarily other people’s reputations, not my own. Return Path resurrected this term during their webinar Thursday afternoon titled “Reputation 101: Five Things You Need to Know to Get on the Good Side with ISPs”.

The presentation discussed the importance of monitoring your IP address reputation to better understand and manage your email deliverability rates. Reviewing your email bounce rates is one thing, but understanding why your email subscribers are unsubscribing, or not even receiving your messages is another.

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